Smart Consulting Service has been designed to reconcile patients and doctors. The service is located at the hospital's entrance, it allows people to register and pre-consult themselves before seeing a doctor. Except for providing advice and guidance, the human-sized virtual assistant will guide patients through the pre-consulting process, all the way from their personal informations to their health recommendations. A touchable display, micro and camera's technology will detect people's disease and diagnose their vital signs. Once the pre-diagnosis step completes, the service will guide the patient to make an appointment with the appropriate or favorite doctor. Smart consulting service will send patient's health information and first-hand diagnosis to their assigned doctor, therefore making the consulting process more efficient and enjoyable.
Every year, there are almost 3 billions visitors in Chinese hospitals, the situation tends to get worse. In a crowded and noisy environment, where doctors are over-occupied and patient don't trust their doctors, we can improve relation between doctors and patients by optimizing registering process. As a User Centered Designer, people is my inspiration, human behavior, technologies, and interactions fascinate me. From this alchemy comes my creativity, and the ability to provide smart solutions.
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